Refund Policy

Last updated: October 5, 2026

Food items are final sale

All food items are final sale and cannot be returned, whether opened or unopened. This policy helps us maintain quality standards and protect the safety of all our customers.

Returns for all other items

You may request a return for all other items within 14 calendar days of delivery. The return window begins when each item is delivered, including items delivered separately. The return window is not extended for weekends or holidays.

How to arrange a return

Contact hello@drinkmatcha.co within the 14-day return window. Include your order number and the item you wish to return. We will provide the return instructions and the correct return address. Please contact us before sending an item back.

Return shipping and fees

On most orders, the customer is responsible for return shipping. Return shipping costs will be deducted from the approved refund amount. If an item arrives damaged, drinkmatcha will cover the return shipping costs for that item, and no return shipping deduction will apply. We do not charge a restocking fee.

Cancellations

Orders cannot be cancelled once placed.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact hello@drinkmatcha.co as soon as possible with your order number and photos of the issue so we can help. The final sale policy does not limit any rights you may have under applicable consumer protection laws.

Refunds

We will review your return after it is received and let you know the outcome. Approved refunds will be issued to the original payment method. Your payment provider may need additional time to post the refund.